TERMS AND CONDITIONS FOR CAREER DOCUMENT SERVICES
PROVIDED BY: HAYAT HR (WWW.HAYATHR.CA)
Effective Date: This Service Agreement was last updated on January 1, 2016
Please review this Agreement in its entirety before availing our services. Feel free to contact us directly at 647.794.7687 with any questions.
Payment, Refunds and Cancellations
As our content writing services require numerous activities with the client, including, but not limited to, intake consultation, existing portfolio review (resume, cover letter) and/or job posting review, prior to commencing writing services, we require full payment of all requested services before we can start our work.
By agreeing to this contract, you acknowledge that once you have paid for your services and completed an intake session (we track all email and telephone conversations), there will be no refunds. You acknowledge that our time spent reviewing initial documents, and / or preparing for and conducting client interviews, and / or communicating with you, and / or preparing resumes and other documents, and / or providing all other products and services, is compensable.
While we are unable to offer you a refund, we pride ourselves in providing an exceptional client service experience. If, at any time during the process you are not completely satisfied with our content or any other matter, we will work diligently with you to fix the matter.
Description of Portfolio (Resume/Cover Letter/LinkedIn) Writing Service
Hayat HR provides resume, cover letter and LinkedIn profile writing services. The intake and evaluation of your current resume/cover letter/LinkedIn profile and job targets may be determined either via email questionnaire, online form or phone consultation (or any combination thereof).
Our portfolio writing services offer professionally designed documents (resume, cover letter and/or LinkedIn profile content) that are tailored to a particular job posting. As there are many elements to the job search process, we do not offer any guarantees that utilizing our services will result in a job interview or offer.
Regular Service – We will provide a first draft to you within 3 business days for resume or LinkedIn writing services, and 2 business days for cover letter services from the intake session and/or the date all pertinent information is received from the client, whichever falls later. After you have reviewed and provided your detailed feedback on the draft, we will provide the final version within 2-4 business days from the sent date on the email back from you.
Express Service – Hayat HR offers expedited services to clients seeking a quicker turnaround as an add-on service at the time of service purchase. Our service fees and turnaround times for these services are as listed below. Please note that the express option *must* be added at the time of original service purchase and cannot be added once regular service has commenced.
Express Resume- 48-hour turnaround, extra $100+ tax charge
Express Cover Letter – 24-hour turnaround, extra $75+ tax charge
Express LinkedIn service – 48-hour turnaround, extra $100+ tax charge
Portfolio Package Express service – 5 day turnaround, extra $200+ tax charge
Revisions- You will have 7 days from the date that you receive the final version to carefully review the documentation for content, grammatical errors and related items and request further revisions. Any revisions or amendments requested after this time will be billed at the rate of $150 per hour, with a minimum charge of $75.
Your final resume and cover letter will be sent to you in both Word and PDF format. You may opt to receive the LinkedIn profile content in either Word format or alternatively provide Hayat HR with a temporary password so that we may upload profile content (Summary, Work Experience, Skills, etc.) on your behalf. Once you have selected one of the two options, an additional charge of $75 will apply should you decide to change the option. Please note that you are responsible for initial LinkedIn profile set up and our general writing services do not include profile set up.
We are not responsible for providing service in the circumstance of a client’s failure to provide completed information or in the case of client providing an incorrect email address.
Pricing and Services
Hayat HR utilizes a tiered service rate structure for our portfolio writing services which is determined by your professional experience. This tiered approach allows us to account for the additional time required to develop strategic portfolio documentation for experienced and senior-level professionals.
It is the responsibility of the client to ensure the appropriate service is selected based on experience. If the incorrect level has been selected by the client, services will only commence once the balance of funds have been received.
Resume Writing services
| Entry-level | includes new graduates and professionals with less than 2 years’ work experience $150+ tax |
| Professional | includes professionals with 2 or more years’ experience (non-managerial) $225+ tax |
| Management (Supervisor/Manager) | includes professionals at a supervisory/managerial level $300+ tax |
| Executive (Director, VP, CEO, etc.) | includes senior-level managers, executives and C-suite $375+ tax |
Cover Letter Writing Services
| Entry-level/professional, | includes new graduates and/or professionals in a non-managerial position $75+ tax |
| Management (Supervisor/Manager) | includes professionals at a supervisory/managerial level $100+ tax |
| Executive (Director, VP, CEO, etc.) | includes senior-level managers, executives and C-suite $150+ tax |
LinkedIn content writing Services
| Entry-level/professional, | includes new graduates and/or professionals in a non-managerial position $200+ tax |
| Management (Supervisor/Manager) | includes professionals at a supervisory/managerial level $300+ tax |
| Executive (Director, VP, CEO, etc.) | includes senior-level managers, executives and C-suite $375+ tax |
Packages
Our package rates allow clients to take advantage of a discount for purchasing multiple services.
Our packages include our 3 portfolio writing services: resume, cover letter and LinkedIn profile.
| Entry-level | includes new graduates and professionals with less than 2 years’ work experience 375+ tax |
| Professional | includes professionals with 2 or more years’ experience (non-managerial) $450+ tax |
| Management (Supervisor/Manager) | includes professionals at a supervisory/managerial level $600+ tax |
| Executive (Director, VP, CEO, etc.) | includes senior-level managers, executives and C-suite $800+ tax |
All portfolio documentation prepared by Hayat HR on behalf of our clients, including resumes and cover letters, will remain our property and may be published on our website, books or other appropriate sources. All confidential client information, including name, contact information, names of employers, will be replaced to maintain confidentiality.
Privacy – Hayat HR will take all reasonable precautions to safeguard your personal information. Your personal information will be used solely in relation to the services rendered and will not be shared with a third-party agency without your prior written consent.
By checking off the box below, you confirm that all information provided is complete and accurate, and that you understand and accept all of the terms and conditions of this Agreement. You understand that you are under no obligation to accept these terms, but that your acceptance is required to proceed.